Chris Durgin
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Production Accounting System

Digital transformation for data-driven decision-making at Freeport-McMoRan

UX StrategyEnterprise UXHuman-Centered Design
Production Accounting System

Overview

A responsive web application that revolutionized data entry for Metallurgical Accountants at Freeport-McMoRan, improving accuracy, efficiency, and user satisfaction while aligning with strategic production goals.

Challenge

Outdated Excel-based processes hindered accuracy and consistency in production data entry, leading to increased operational costs and missed opportunities for data-informed decisions.

Approach

Applied a human-centered design approach including user interviews, value stream mapping, usability testing, and design thinking workshops with Metallurgists and Supervisors. Collaborated with development teams through co-developed, value-aligned stories and implemented a responsive, intuitive UI for streamlined workflows and automated validation.

Outcome

The new platform improved user satisfaction, reduced data entry time, minimized manual errors, and enhanced real-time tracking. Empowered users and stakeholders to make faster, more informed decisions — ultimately reducing costs and helping meet Pregnant Leach Solution (PLS) production targets.

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