Resume
A summary of my professional experience, skills, and qualifications
Chris Durgin
Senior Product Designer | UX & Human Factors
Human-Centered Design for Enterprise, AI, and Complex Systems
Professional Summary
UX and Human Factors–focused Senior Product Designer specializing in human-centered product strategy, applied UX research, and the design of complex enterprise and industrial systems. I combine product design, human-systems engineering, and behavioral science to create solutions that improve decision-making, reduce error, and enhance the way people interact with technology in high-stakes environments.
With a background spanning consulting and internal enterprise roles, I lead cross-functional teams through research, visioning, prototyping, and iterative validation. I also support research operations — defining research approaches, ensuring methodological rigor, and enabling teams to move from discovery to actionable insights. My work centers on building intuitive, resilient tools across AI-enabled workflows, industrial operations, and large-scale digital transformation.
Skills
Human-Centered Design & Research
Product Design & Technology
Experience
Senior Product Designer – UX & Human Factors
Freeport-McMoRan
Lead human-centered product design and applied research for global mining operations, AI-enabled tools, and enterprise platforms. Support research operations by defining strategic approaches, selecting appropriate methodologies, and guiding teams from discovery through validation.
- • Design and optimize complex physical–digital workflows across North America, South America, Europe, and Indonesia.
- • Conduct contextual field research, usability evaluations, and process analysis to drive product direction.
- • Shape information architectures, screen flows, interaction models, and prototypes for enterprise applications.
- • Evaluate physical processes and identify opportunities for digitization, automation, and system-level improvement.
- • Mentor teams in Human-Centered Design and Agile practices to strengthen design maturity across the organization.
Lead UX & Product Designer (Progressive Roles)
Titles: Associate UX Researcher & Designer → UX Designer I → UX Designer II → Senior Product Designer I → Senior Product Designer II – UX & Human Factors ConsultantNeudesic, an IBM Company
Lead discovery and product strategy across enterprise and industrial domains, specializing in complex systems for utilities, logistics, and AI-powered tools.
- • Led UX for enterprise platforms, AI tools, and operational systems in energy, telecom, and logistics sectors.
- • Embedded with client teams to drive product strategy, user research, and design execution.
- • Applied Human Factors principles to reduce user error, streamline workflows, and improve trust in digital tools.
- • Directed mixed-method research and usability testing, turning insights into actionable design decisions.
- • Mentored cross-functional teams and scaled human-centered design practices across client organizations.
Graduate Research & Teaching Assistant – UX Research (GIT Program)
Arizona State University
- • Mentored undergraduates through usability studies, prototyping, and applied UX research methods
- • Supported instruction for GIT340: Information Design and Usability, a research-focused UX course
- • Graded student research plans, findings reports, and high-fidelity digital prototypes
Education
M.S. User Experience & Human Systems Engineering
Arizona State University – Ira A. Fulton Schools of Engineering
B.S. Technical Communication & User Experience
Arizona State University – Summa Cum Laude
A.A. Concentration in CIS & Digital Design
Mesa Community College
CCL Certificate in Digital Design
Mesa Community College
A.A.S. Visual Communications & Design
ITT Technical Institute
Certifications & Awards
Certifications
- • IBM Human-Centered AI: Design Thinking & Strategy
- • IBM Enterprise Design Thinking Practitioner
- • CITI Program: IRB – Social & Behavioral Research (Recertified 2025)
- • CITI Program: IRB – Native American Research (2020)
- • Lean UX & Product Discovery – Sense & Respond (2022)
Awards
- • Most Outstanding UX Graduate, ASU Fulton Schools (2020)
- • Top Gun Award, Neudesic (2024)
- • Customer Experience Award, Neudesic (2023)
Select Clients
- • Freeport-McMoRan
- • Station Casinos
- • DTE Energy
- • AFS Logistics
- • AT&T
Recent Project Highlights
Mill Operations Forms Digital Transformation
Paper-based forms slowed reporting and created inconsistencies. I led research and UX design to digitize the workflow, improving speed, accuracy, and operational visibility.
Metallurgical Accounting Web App
A legacy accounting workflow was slow, manual, and error-prone. I redesigned the end-to-end entry process with user-validated flows, boosting accuracy and reducing cognitive load.
FinWIP Accounting System Modernization
Teams relied on a complex Excel process that caused delays and review gaps. I created a guided reconciliation workspace that increased transparency and reduced bottlenecks.
Mobile Throughput Tracking
Manual, on-shift data entry created errors and delayed insights. I designed a tablet-first input tool that streamlined capture and enabled real-time operational tracking.
Career Highlights
- • 8+ years of cross-industry UX leadership (utilities, logistics, AI, gaming)
- • Delivered 10+ enterprise tools with measurable improvements in productivity
- • Coached 15+ teams in HCD methods and systems thinking
- • Led digital transformations for multi-site operations