Resume
A summary of my professional experience, skills, and qualifications
Chris Durgin
UX & Human Factors Engineering Consultant
Human-Centered Design for Enterprise, AI, and Complex Systems
Professional Summary
UX & Human Factors Engineering Consultant with 8+ years of experience leading human-centered design across enterprise, AI, and industrial systems. I specialize in aligning user needs with business goals through applied UX research, systems thinking, and behavioral design.
Whether embedded in operations or defining product strategy, I help organizations build more intuitive, resilient, and ethical tools by integrating usability testing, participatory design, and scalable UX maturity practices into complex environments.
Skills
Human-Centered Design & Research
Product Design & Technology
Experience
Lead UX & Product Designer (Progressive Roles)
Titles: Associate UX Researcher & Designer → UX Designer I → UX Designer II → Senior Product Designer I → Senior Product Designer II – UX & Human Factors ConsultantNeudesic, an IBM Company
Lead discovery and product strategy across enterprise and industrial domains, specializing in complex systems for utilities, logistics, and AI-powered tools.
- • Led UX for enterprise platforms, AI tools, and operational systems in energy, telecom, and logistics sectors.
- • Embedded with client teams to drive product strategy, user research, and design execution.
- • Applied Human Factors principles to reduce user error, streamline workflows, and improve trust in digital tools.
- • Directed mixed-method research and usability testing, turning insights into actionable design decisions.
- • Mentored cross-functional teams and scaled human-centered design practices across client organizations.
Graduate Research & Teaching Assistant – UX Research (GIT Program)
Arizona State University
- • Mentored undergraduates through usability studies, prototyping, and applied UX research methods
- • Supported instruction for GIT340: Information Design and Usability, a research-focused UX course
- • Graded student research plans, findings reports, and high-fidelity digital prototypes
Education
M.S. User Experience & Human Systems Engineering
Arizona State University – Ira A. Fulton Schools of Engineering
B.S. Technical Communication & User Experience
Arizona State University – Summa Cum Laude
A.A. Concentration in CIS & Digital Design
Mesa Community College
CCL Certificate in Digital Design
Mesa Community College
A.A.S. Visual Communications & Design
ITT Technical Institute
Certifications & Awards
Certifications
- • IBM Human-Centered AI: Design Thinking & Strategy
- • IBM Enterprise Design Thinking Practitioner
- • CITI Program: IRB – Social & Behavioral Research (Recertified 2025)
- • CITI Program: IRB – Native American Research (2020)
- • Lean UX & Product Discovery – Sense & Respond (2022)
Awards
- • Most Outstanding UX Graduate, ASU Fulton Schools (2020)
- • Top Gun Award, Neudesic (2024)
- • Customer Experience Award, Neudesic (2023)
Select Clients
- • Freeport-McMoRan
- • Station Casinos
- • DTE Energy
- • AFS Logistics
- • AT&T
Recent Project Highlights
Mill Operations Forms Digital Transformation
Replaced paper forms with a digital platform for Freeport McMoRan. Led research and design to ensure adoption, improving reporting speed and visibility.
Metallurgical Accounting Web App
Redesigned legacy workflows that were slow and error-prone for Freeport McMoRan. Redesigned entry flow with user testing, boosting speed, accuracy, and satisfaction.
FinWIP Accounting System Modernization
Transformed Excel-based process that caused bottlenecks for Freeport McMoRan. Created a guided review workspace, improving transparency and cross-team flow.
Mobile Throughput Tracking
Streamlined manual data entry that slowed insights for Freeport McMoRan. Designed a tablet-first input tool that cut errors and enabled real-time tracking.
Career Highlights
- • 8+ years of cross-industry UX leadership (utilities, logistics, AI, gaming)
- • Delivered 10+ enterprise tools with measurable improvements in productivity
- • Coached 15+ teams in HCD methods and systems thinking
- • Led digital transformations for multi-site operations