Resume
A summary of my professional experience, skills, and qualifications
Chris Durgin
Human-Centered Product Strategist
Designing for People, Systems & Emerging Technologies
Professional Summary
Human-Centered Product Strategist with 8+ years leading UX innovation across industries—from utilities and logistics to AI-powered enterprise platforms. I specialize in identifying the right problems, aligning teams around human-centered solutions, and driving product success through research, systems thinking, and participatory design. I bring a human factors lens to complex systems, advocate for inclusive and ethical design, and coach cross-functional teams in applying HCD methods. Constantly experimenting with emerging tech like generative AI to enhance user experience and business impact.
Skills
Human-Centered Design & Research
Product Design & Technology
Experience
Senior Product Designer II – UX & Human Factors
Neudesic, an IBM Company
Lead discovery and product strategy across enterprise and industrial domains, specializing in complex systems for utilities, logistics, and AI-powered tools.
- • Drove strategic alignment with research-backed insights that shaped platform direction
- • Integrated human factors and HCI into system workflows, reducing user error and cognitive load
- • Mentored product teams in participatory design and HCD methods, scaling design maturity
- • Advocated for ethical AI and designed explainable systems that improved trust and usability
Previous Roles: Associate Product Designer → Senior Product Designer I
Neudesic
- • Facilitated research sprints and usability studies to improve product direction
- • Embedded with logistics teams to improve field usability and reduce tech friction
- • Created data-informed personas and service blueprints for high-impact redesigns
- • Collaborated with engineers to deliver accessible, responsive interfaces
Education
M.S. User Experience & Human Systems Engineering
Arizona State University – Ira A. Fulton Schools of Engineering
B.S. Technical Communication & User Experience
Arizona State University – Summa Cum Laude
A.A. Concentration in CIS & Digital Design
Mesa Community College
CCL Certificate in Digital Design
Mesa Community College
A.A.S. Visual Communications & Design
ITT Technical Institute
Certifications & Awards
Certifications
- • IBM Enterprise Design Thinking: Co-Creator, Practitioner, Team Essentials for AI
- • IBM Garage Foundation & Essentials · IBM Agile Explorer
- • IRB CITI Program – Social & Behavioral Research (Recertified 2025)
- • Lean UX & Product Discovery for Agile Teams (2022)
Awards
- • Most Outstanding UX Graduate, ASU Fulton Schools (2020)
- • Top Gun Award, Neudesic (2024)
- • Customer Experience Award, Neudesic (2023)
Projects (Most Recent)
Mill Operations Forms Digital Transformation
Replaced paper forms with a digital platform for Freeport McMoRan. Led research and design to ensure adoption, improving reporting speed and visibility.
Metallurgical Accounting Web App
Redesigned legacy workflows that were slow and error-prone for Freeport McMoRan. Redesigned entry flow with user testing, boosting speed, accuracy, and satisfaction.
FinWIP Accounting System Modernization
Transformed Excel-based process that caused bottlenecks for Freeport McMoRan. Created a guided review workspace, improving transparency and cross-team flow.
Mobile Throughput Tracking
Streamlined manual data entry that slowed insights for Freeport McMoRan. Designed a tablet-first input tool that cut errors and enabled real-time tracking.
Career Highlights
- • 8+ years of cross-industry UX leadership (utilities, logistics, AI, gaming)
- • Delivered 10+ enterprise tools with measurable improvements in productivity
- • Coached 15+ teams in HCD methods and systems thinking
- • Led digital transformations for multi-site operations