AFSmartAudit – Smarter Freight Tracking & Auditing
Modernizing Shipment Visibility and Payment Processes for AFS Logistics
Overview
AFSmartAudit, a component of the AFS Smart Technology Suite, helps clients gain control over logistics operations through automation and real-time tracking. The solution streamlined freight audit and payment workflows, reducing manual effort and enhancing transparency.
Challenge
AFS Logistics was burdened by inefficient, manual processes for shipment tracking and freight auditing. These outdated workflows led to increased operational costs, poor logistics visibility, and diminishing client trust—prompting the need for a modern, user-centered digital solution.
Approach
Our cross-disciplinary approach included value stream mapping, cognitive walkthroughs, usability testing, and competitive benchmarking. We collaborated closely with business analysts, logistics SMEs, and end users to uncover workflow inefficiencies, validate new concepts, and ensure the final design aligned with user needs. The result was a clean, customizable interface with features tailored to reduce time-to-insight, support confident decision-making, and improve transparency in freight audit and payment processes.
Outcome
AFSmartAudit empowered clients to track shipments in real time and access key documents like bills of lading and delivery receipts, while streamlining cost review and dispute resolution. The automation significantly reduced manual workloads, increased accuracy, and improved client satisfaction—strengthening AFS Logistics' value proposition in a competitive market.